Contact Us | Sale Period
A Little Help During the Sale
Have a product question or need a hand with your order? We're here to help. Thank you for shopping with Murchison-Hume.
A Note About Sale-Period Enquiries
During busy sale periods, replies may take longer than our usual 1–2 business days. Thank you for your patience while our team works through your enquiries.
If you've already emailed us, please reply to your original email with any extra details rather than sending a new enquiry. This helps us keep everything together.
Contact Customer Service
For product questions, sale enquiries or help with an order, email:
For order enquiries, please include your order number, the email address used at checkout and a brief description of how we can help. If something has arrived damaged or incorrect, please include clear photos so we can look into it.
Where Is My Order?
If you've received a dispatch confirmation, use the tracking link in that email to check your delivery's progress. If you can't find your confirmation, please check your spam or junk folder.
Still need a hand? Email us with your order number and we'll look into it.
Need to Change Something?
If you need to request a change to your order or delivery details, email us as soon as possible with your order number and the details of your request. We'll check what's possible, but changes cannot be guaranteed.
For quick answers to common questions, visit our FAQ page.
Wholesale Enquiries
Interested in stocking Murchison-Hume? Email howdy@murchison-hume.com with “Wholesale Enquiry” in the subject line. Please include your business name, location, business type and the products you're interested in.
Business Hours
Monday to Friday, 9:00 am–5:00 pm AEDT, excluding Australian public holidays.
Thank you for your patience and for supporting Murchison-Hume.