Q: What is your return policy?
A: If you received a damaged, defective, or wrong item from your online order, please email Customer Care at email@example.com. To be eligible for a return, items must be unused, damaged, defective, or is the wrong item in the original packaging and accompanied by a proof of purchase. We are unable to refund your original shipping costs. Sales of Murchison-Hume products from retailers must be returned to the retailer where the products were purchased. Retailer-specific return policies will apply.
Please note we cannot accept returns from third-party vendors featured in the Beauty + Wellness and Pantry collection. If you have any questions pertaining to your order please email Customer Care at firstname.lastname@example.org.
Returns/Refunds are processed once your return is received and inspected. We will then send you an email to notify you that we have received and approved or rejected your returned item(s). If approved, your refund will be processed and applied to your original method of payment.
Q: Can I exchange my unused product?
A: No. Unfortunately we are unable to accept exchanges on all Murchison-Hume products. Email us at email@example.com if you received a damaged, defective, or wrong item from your online order.
Q: How long will it take for my order to arrive?
A: This depends on where you live. All orders are dispatched via Australia Post averaging 3-7 business days for delivery. Please allow up 3 days for peak season periods. Once an order has shipped, you will receive a notification via email.
Q: It says "Shipping not available for the selected address." What do I do?
A: Please verify that you have entered your address correctly. If you continue to receive the message, there may be an issue with your shipping address and/or the size of your parcel. Some PO Boxes only accept parcels of a certain size, so you may need to verify these restrictions with Australia Post. (These restrictions can change, so even if you've received an order to that address in the past, you may have to contact the Post or ship to a different address.)
Q: Is it safe for septic tanks?
A: Yes. Our products do not contain bleach or chlorine, which would harm the beneficial bacteria system.
Q: How did the company get started?
A: Max & Peter Kater developed the range when their son developed allergies to most common household cleaning products.
Q: How long have you been in business?
A: The company was launched in Sydney, Australia in 2007. We opened in the United States in 2012.
Q: Murchison-Whom? Where did you get the name for the company?
A: The simple truth is: We stole it. Well, maybe borrowed is the more correct term (we did ask first). Murchison-Hume is taken from Max Father-In-Law, Dr. Roderick Murchison-Hume Kater. We think it has just the right mix of style and old-school gravitas. Even better, the man himself is the embodiment of our company’s core values: practical, elegant, extremely durable and authentically eco-friendly. He is Our Reluctant Muse.
Q: What makes Murchison-Hume products different from other cleaners?
A: We are genuinely eco-friendly, look and smell gorgeous and above all our products actually work! Our aim is to make the best looking, best smelling, most effective and easy-to-use household cleaning products available anywhere. We pride ourselves on our genuine safety, performance and Down-Drain Benefit with minimal impact on the environment. We want the very best for our family, our home, our planet (and yours).
Q: What’s “Down-Drain Benefit”?
Murchison-Hume is Green all the way down to the ground (and beyond). Unlike most cleaning products, we boast significant Down-Drain benefit. Our products rapidly bio-degrade into harmless by-products after drain disposal, Something even many “Green” products cannot honestly claim. Our products contain absolutely none of the long list of potentially harmful chemical ingredients contained in many so-called “Eco-Friendly” cleaning products.
Q: What’s in it?
A: All of our cleaning products are composed of three principal components (other than water) – the natural synergistic surfactant blend, which is derived from sugar and plant derived oils, fragrance oils and natural water softeners (chelating agents). All actives are plant based and are chosen for their low environmental and human health impact. The non-natural element in our formulae is from the minute amount of fragrant oil we use to stabilise the essential oil in our fragranced versions. Without it, the fragrance would be efficiently broken down by our base. We also use very small quantities of preservative in the few products that actually need it. Unlike many commercial brands we do not add preservative unless it is actually needed. We tend to formulate the product in a way that discourages bacterial growth.
All of our products are free from: Parabens, Petrolatum Wax, silicones, Propylene Glycol, PEG, SLES, ALES, No Synthetic Dyes, Phthalates, Polycyclic Musks, Retinol and Animal By Products.
Our products are PH neutral, which basically means, not caustic and not acidic e.g. non corrosive
What that means to you: Murchison-Hume cleaning products are superbly effective AND utterly safe to use around people, plants and pets. Throw your dirty water on the rose bushes when you’re done mopping. They’ll love it!
Product ingredients are listed on our website. If you would like more information on specific ingredients in a certain product, send us a message at firstname.lastname@example.org
Q: What surfaces can I use Counter Safe Surface Spray on?
A: All of our Cleaning Products are safe for any surface not harmed by water.
Q: What types of floor can I use Effortless Floor Splash on?
A: Any type! Marble, Wood, Terrazzo, & Tile. Even Leather (just don’t over-soak it). See above.
Q: Can I use Everyday Furniture Spritzer on wood as well as upholstered furniture?
A: Of course you can! It’s the very first domestic-use product designed for upholstered AND hard surface furniture.
Q: Are your products suitable for vegans?
A: Yes. Our products contain no animal derived ingredients, nor are our products tested on animals
Q: Can you tell me what retailers in my area carry Murchison-Hume products?
A: Absolutely, please check out our store locator http://murchison-hume.com.au/pages/stores if you are still having trouble drop us an email at email@example.com
Q: Can I purchase Murchison-Hume products in Europe / The UK?
A: We are working on getting a UK Distributor now and will be announcing a deal shortly. If you have any questions, please contact firstname.lastname@example.org
Q: Can I place a wholesale order?
A: Why, yes you can! Click Contact Us or email email@example.com to find out if you qualify for a wholesale account.
Q: Can I order Murchison-Hume for my restaurant or office?
A: Yes of course, please contact us on firstname.lastname@example.org to discuss your requirements.
Q: Can I work for Murchison-hume?
A: It is great to know you are interested about possible job openings at Murchison-Hume. We’re really pleased. Not necessarily because we’ve got any jobs available, but because we’re thinking that you like our products enough that you now want to spend the majority of your waking hours with us!! Please forward your resume to us at email@example.com and we will check it out to see if it fits.
Q: What is your Subscription Policy?
Terms of Sale
Murchison-Hume sells cleaning products and supplies to end-user customers who purchase monthly subscriptions to receive the products only for their own personal, non-commercial use. You may not purchase products for further distribution or resale or for any other commercial or business purpose.
Payment Methods; Automatic Monthly Membership Renewals and Membership Cancellation Policy
Murchison-Hume accepts various Payment Methods. You agree to pay all fees charged to your account based on Murchison-Hume’s fees, charges, and billing terms in effect as shown on the payment page upon your first Subscription purchase. You are also responsible for paying any sales and use taxes and shipping and handling fees that may apply to your purchase of Products based on the address that you provide as the shipping address when you register your Subscription. You also authorize Murchison-Hume or the third party payment processing service provider that we engage to charge your Payment Method for any such taxes and fees. All payments shall be made by your selected Payment Method in advance prior to shipping the Products. If you do not pay on time or if your Payment Method cannot be charged for any reason, Murchison-Hume reserves the right to either suspend or terminate your Subscription and terminate these Terms of Service. All sales and payments will be in US dollars.
Murchison-Hume and Murchison-Hume's third party payment service provider may receive updated Payment Method information from your credit card or payment method issuer. The disbursement of the updated Payment Method information is provided to Murchison-Hume and Murchison-Hume's third party payment service provider at the election of your credit card and payment method issuer. Neither Murchison-Hume and Murchison-Hume's third party payment service provider is responsible for the distribution of your credit card or payment method information. It is at the sole election of your credit card or payment method issuer. Your credit card or payment method issuer may give you the right to opt out of the update service. It is your responsibility to contact your credit card or payment method issuer with regards to your right to opt out of the update service.
IMPORTANT NOTICE TO CONSUMER:
SUBSCRIPTION ORDERS WILL BE AUTOMATICALLY CHARGED TO YOUR CARD ON FILE EACH MONTH. Murchison-Hume will automatically renew your Subscription on each monthly anniversary date of the Subscription (or bi-monthly anniversary date, depending on the subscription selections you make) and, as authorized by you by checking the box demonstrating your consent for automatic monthly renewal of your Subscription during the checkout process, we will charge your Payment Method with the applicable Subscription cost and any shipping and handling costs and sales or similar taxes that may be imposed on your Membership fee payments. Each Membership renewal period is for one month.
You may cancel your Subscription at any time, however, by clicking the “Subscribe and Save” option, you will be charged for one complete subscription cycle (or two deliveries of subscription). You may, however, adjust the delivery schedule at any time.
To change the frequency of delivery click HERE: Manage Subscriptions
To cancel a subscription altogether, just send an email to firstname.lastname@example.org. Cancellation requests submitted in this manner must be received 3 working days prior to your next shipping date to avoid being charged for that shipment. Cancellation requests received after that shall take effect the following month.