Q: What are the shipping costs? 

A: We offer free shipping for all orders within Australia over $80 (after any discounts). Orders under this value are charged at the standard Australia Post rates. 

Q: How long will it take for my order to arrive? 

A: This depends on where you live. All orders are dispatched via Australia Post averaging 3-7 business days for delivery. Please allow up 3 days for peak season periods. Once an order has shipped, you will receive a notification via email. 

Q: Is it safe for septic tanks?

A: Yes. Our products do not contain bleach or chlorine, which would harm the beneficial bacteria system.

Q: How did the company get started? 

A: Max & Peter Kater developed the range when their son developed allergies to most common household cleaning products.

Q: How long have you been in business? 

A: The company was launched in Sydney, Australia in 2007. We opened in the United States in 2012.

Q: Murchison-Whom? Where did you get the name for the company?

A: The simple truth is: We stole it. Well, maybe borrowed is the more correct term (we did ask first). Murchison-Hume is taken from Max Father-In-Law, Dr. Roderick Murchison-Hume Kater. We think it has just the right mix of style and old-school gravitas. Even better, the man himself is the embodiment of our company’s core values: practical, elegant, extremely durable and authentically eco-friendly. He is Our Reluctant Muse.

Q: What makes Murchison-Hume products different from other cleaners?

A: We are genuinely eco-friendly, look and smell gorgeous and above all our products actually work! Our aim is to make the best looking, best smelling, most effective and easy-to-use household cleaning products available anywhere. We pride ourselves on our genuine safety, performance and Down-Drain Benefit with minimal impact on the environment. We want the very best for our family, our home, our planet (and yours). 

Q: What’s “Down-Drain Benefit”?

Murchison-Hume is Green all the way down to the ground (and beyond). Unlike most cleaning products, we boast significant Down-Drain benefit. Our products rapidly bio-degrade into harmless by-products after drain disposal, Something even many “Green” products cannot honestly claim. Our products contain absolutely none of the long list of potentially harmful chemical ingredients contained in many so-called “Eco-Friendly” cleaning products.

Q: What’s in it?

A: All of our cleaning products are composed of three principal components (other than water) – the natural synergistic surfactant blend, which is derived from sugar and plant derived oils, fragrance oils and natural water softeners (chelating agents). All actives are plant based and are chosen for their low environmental and human health impact.  The non-natural element in our formulae is from the minute amount of fragrant oil we use to stabilise the essential oil in our fragranced versions. Without it, the fragrance would be efficiently broken down by our base. We also use very small quantities of preservative in the few products that actually need it. Unlike many commercial brands we do not add preservative unless it is actually needed. We tend to formulate the product in a way that discourages bacterial growth. 

All of our products are free from: Parabens, Petrolatum Wax, silicones, Propylene Glycol, PEG, SLES, ALES, No Synthetic Dyes, Phthalates, Polycyclic Musks, Retinol and Animal By Products. 

Our products are PH neutral, which basically means, not caustic and not acidic e.g. non corrosive

What that means to you: Murchison-Hume cleaning products are superbly effective AND utterly safe to use around people, plants and pets. Throw your dirty water on the rose bushes when you’re done mopping. They’ll love it!

Product ingredients are listed on our website.  If you would like more information on specific ingredients in a certain product, send us a message at info@murchison-hume.com.au

Q: What is different between Boys' Bathroom Cleaner and The Ladies Bathroom Cleaner?

A: The label is the only difference between the two products, allowing you to style your bathroom as you see fit.  The product formulas and scent options are the same. 

Q: What surfaces can I use Counter Safe Surface Spray on?

A: All of our Cleaning Products are safe for any surface not harmed by water. 

Q: What types of floor can I use Effortless Floor Splash on?

A: Any type! Marble, Wood, Terrazzo, & Tile. Even Leather (just don’t over-soak it). See above.

Q: Can I use Everyday Furniture Spritzer on wood as well as upholstered furniture?

A: Of course you can! It’s the very first domestic-use product designed for upholstered AND hard surface furniture.

Q: Can you use your Pet Care (Best In Show) products safe (non-toxic) for all pets?

A: Our Best in Show products are designed for use on dogs and we cannot guarantee non-toxicity to all pets. Specifically, due to the Lavender oil in the products, we do not recommend using our Best in Show products on cats.

Q: Are your products suitable for vegans?

A: Yes. Our products contain no animal derived ingredients, nor are our products tested on animals 

Q: Can you tell me what retailers in my area carry Murchison-Hume products? 

A: Absolutely, please check out our store locator http://murchison-hume.com.au/pages/stores if you are still having trouble drop us an email at info@murchison-hume.com.au 

Q: Can I purchase Murchison-Hume products in Europe / The UK?

A: We are working on getting a UK Distributor now and will be announcing a deal shortly. If you have any questions, please contact info@murchison-hume.com.com

Q: Can I place a wholesale order?

A: Why, yes you can! Click Contact Us or email info@murchison-hume.com.au to find out if you qualify for a wholesale account.

Q: Can I order Murchison-Hume for my restaurant or office?

A: Yes of course, please contact us on info@murchison-hume.com.au to discuss your requirements.

Q: Can I work for Murchison-hume?

A: It is great to know you are interested about possible job openings at Murchison-Hume. We’re really pleased. Not necessarily because we’ve got any jobs available, but because we’re thinking that you like our products enough that you now want to spend the majority of your waking hours with us!! Please forward your resume to us at info@murchison-hume.com.au and we will check it out to see if it fits. 

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