FAQ's | Sale Period

Everything you need to know about shopping our sale! From special offers and complimentary gifts to shipping, delivery and returns, we've answered your most frequently asked questions below.

Sale Offers & Discounts

When does the sale start and end?

Our sale is available for a limited time only. Please refer to the dates advertised on our website and promotional emails. Once the sale ends, standard pricing will resume unless otherwise stated.

Do I need a discount code?

No code is required for automatically applied sale discounts. Eligible discounts will be reflected at checkout. If a particular offer requires a promotional code, we'll let you know.

Can I combine my sale discount with another offer?

Sale discounts cannot be combined with welcome offers or other discount codes unless expressly advertised.

Can I receive the sale discount on an order placed before the sale?

Unfortunately, no. Promotional offers apply to new, eligible orders placed during the advertised sale period only. We cannot apply sale discounts retrospectively to existing orders.

Are product sets included in the sale?

Product sets may be included unless otherwise advertised. Existing set discounts cannot be combined with additional sale discounts unless specifically stated.

Gifts With Purchase

How do I receive my complimentary Gift With Purchase?

Simply meet the advertised minimum spend to qualify for the gift available at the time of your purchase, while stocks last.

You may need to add the advertised complimentary gift to your cart before completing checkout. Please check the promotional instructions carefully.

Will the complimentary gifts change throughout the sale?

Yes! We'll be offering different Gifts With Purchase throughout the promotional period.

Gifts may change according to promotional timing and available inventory, so keep an eye on our website for the current offer.

Can I choose a different gift or exchange mine for another?

Unfortunately, no. Complimentary gifts are not interchangeable.

Each gift is available only during its advertised promotional period, while stocks last. We cannot exchange your gift for one offered earlier or later in the sale.

Are complimentary gifts available for the entire sale?

Not necessarily. Each gift is offered for a limited period and is subject to available inventory.

Gift promotions may end earlier than advertised if stock is exhausted.

Can I receive more than one complimentary gift?

Unless otherwise advertised, only one complimentary gift is available per qualifying order.

I forgot to add my complimentary gift. Can you send it separately?

Unfortunately, complimentary gifts cannot be added to completed orders retrospectively.

Please ensure you have followed the promotional instructions and added your gift to your cart before checkout, where required.

Does the minimum spend apply before or after discounts?

Qualifying spend is calculated after applicable discounts and before shipping charges and taxes, unless otherwise advertised.

Subscriptions & Existing Orders

Do sale discounts apply to existing subscriptions?

No. Existing subscription renewals, including those scheduled to process during the promotional period, are excluded from sale offers unless otherwise stated.

Your subscription will continue at its usual subscription pricing and benefits.

I'm an existing subscriber. Can I still shop the sale?

Absolutely! Existing subscribers are welcome to participate by placing a separate, eligible one-time order during the sale.

Can I start a new subscription with the sale discount?

New subscription purchases are excluded from additional promotional discounts unless specifically included in the advertised offer.

Shipping & Delivery

Will my order take longer to arrive during the sale?

Due to the high volume of orders received during promotional events, processing and dispatch may take longer than usual.

Our warehouse team will be working to dispatch orders as promptly as possible. We appreciate your patience during this busy period.

When will I receive my tracking information?

You'll receive a shipping confirmation email containing your tracking details once your order has been dispatched.

Tracking information is not available while your order is being processed.

Does free shipping apply during the sale?

Our standard shipping rates and free shipping thresholds apply unless a special shipping offer is advertised.

Free shipping eligibility may be calculated after promotional discounts. Your final shipping charges will be displayed at checkout.

Can I change my delivery address after placing an order?

Please double-check your shipping address and contact details before completing checkout.

Once your order has been processed, we are unable to change the delivery address.

If you notice an error, please contact howdy@murchison-hume.com immediately. While we'll do our best to assist before processing begins, changes cannot be guaranteed.

Can I change or cancel my order?

Please contact us immediately if you need to request an amendment or cancellation.

Once an order has been processed, changes or cancellations may no longer be possible, subject to applicable consumer rights.

Will my order arrive before Christmas?

We recommend ordering as early as possible, particularly during busy promotional periods.

Shipping and delivery timeframes are estimates, and delays may occur across postal and courier networks. Delivery by a specific date cannot be guaranteed unless expressly agreed.

Returns & Refunds

Can I return products purchased during the sale?

Yes, eligible sale purchases can be returned in accordance with our standard Returns & Refunds Policy.

Change-of-mind returns must meet our usual return eligibility requirements. Applicable statutory consumer rights continue to apply to all sale purchases.

Can I exchange a product purchased during the sale?

We do not offer direct exchanges.

If you would prefer a different product, you'll need to return your original purchase in accordance with our Returns & Refunds Policy and place a new order through our website.

New purchases are subject to current pricing and availability. Sale discounts cannot be extended to new orders placed after the promotional period has ended.

Do I have to pay for return shipping?

For approved change-of-mind returns, return shipping is the customer's responsibility unless otherwise agreed.

For faulty, damaged or incorrect items, please contact us so we can arrange an appropriate resolution in accordance with applicable consumer laws.

Will I receive a refund for the full retail price?

Refunds for eligible returned sale items are based on the discounted price actually paid, not the original retail price.

What happens if I return an order that included a complimentary gift?

If an approved voluntary change-of-mind return means your remaining order no longer meets the qualifying spend, the complimentary gift must also be returned.

What if my order arrives damaged or incorrect?

We're here to help!

Please email howdy@murchison-hume.com with your order number, a description of the issue and photographs where available.

Our customer service team will assist with an appropriate resolution in accordance with applicable consumer protection laws.

Customer Service

How can I contact Murchison-Hume during the sale?

For all enquiries, please email howdy@murchison-hume.com.

During major promotional events, our team may experience a higher volume of enquiries than usual, so response times may be longer.

We will respond to all enquiries as soon as possible.

Thank you for your patience and for shopping with Murchison-Hume!