Returns & Refunds Policy | Sale Period

We hope you love your Murchison-Hume purchases! If something isn't quite right, we're here to help.

The following policy applies to purchases made during Murchison-Hume promotional sales, including Black Friday, Cyber Monday and other seasonal sale events.

These conditions apply alongside our standard Returns & Refunds Policy and do not affect your rights under applicable consumer protection laws.

1. Returns on Sale Items

Items purchased during promotional sale periods may be eligible for return in accordance with our standard Returns & Refunds Policy.

For change-of-mind returns:

  • Items must meet the eligibility requirements and return timeframe outlined in our standard Returns & Refunds Policy.

  • Products must be unused, unopened and in their original condition and packaging.

  • Returns must be requested through our customer service team before items are sent back.

  • Return shipping costs are the customer's responsibility unless otherwise agreed.

  • Original shipping charges are generally non-refundable for voluntary change-of-mind returns.

  • Refunds for eligible returned products will reflect the actual discounted purchase price paid, rather than the original retail price.

These conditions do not restrict any statutory rights relating to faulty, damaged or non-compliant products.

2. Exchanges & New Purchases

Murchison-Hume does not offer direct exchanges.

If you have changed your mind or would prefer a different product, you will need to return your original purchase, subject to our return eligibility requirements, and place a new order through our website.

Please note:

  • All change-of-mind returns must meet our standard Returns & Refunds Policy.

  • Customers are responsible for return shipping costs for approved change-of-mind returns.

  • Once an eligible return has been received and approved, a refund will be processed to the original payment method.

  • New purchases must be placed as separate orders through our website.

  • New orders are subject to the product prices and promotional offers available at the time of purchase.

  • Sale discounts cannot be transferred or extended to new orders placed after the promotional period has ended.

  • Product availability cannot be guaranteed for new purchases.

Faulty, damaged or incorrect products will be handled separately in accordance with applicable consumer protection laws.

3. Gifts With Purchase (GWP)

Complimentary Gifts With Purchase are offered as part of selected promotional events.

  • Complimentary gifts may change throughout the sale according to promotional timing and inventory availability.

  • Gifts are not interchangeable and cannot be exchanged for those offered during an earlier or later promotional period.

  • Gifts cannot be independently returned for cash, a refund or store credit.

  • If a voluntary change-of-mind return means the remaining order no longer meets the original qualifying spend, the complimentary gift must also be returned.

  • Where a partial change-of-mind return is requested, the remaining order value must continue to meet the original qualifying threshold for the customer to retain the gift.

  • If a complimentary gift arrives faulty or damaged, please contact our customer service team for an appropriate resolution.

4. Discounted Product Sets & Promotional Offers

Products purchased as part of a discounted set or special promotional offer may be subject to additional conditions.

  • Where a voluntary partial return of a discounted set is accepted, the refund may be adjusted to reflect the products retained and the applicable promotional conditions.

  • Promotional discounts cannot be transferred to alternative products or future orders.

  • Refunds are based on the amount paid, subject to the applicable promotional conditions and consumer rights.

  • Additional conditions advertised for a particular promotional offer will apply.

5. Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged or incorrect, please contact us at howdy@murchison-hume.com.

Please include your order number, a description of the issue and photographs where available.

Our customer service team will review your enquiry and assist with an appropriate resolution, which may include a replacement, refund or another remedy in accordance with applicable consumer protection laws.

Sale purchases retain all applicable statutory consumer rights, regardless of the discount received.

Our policy of not offering direct exchanges applies to voluntary change-of-mind requests and does not limit any rights or remedies available for faulty or non-compliant products.

6. Return Shipping Costs

For approved change-of-mind returns:

  • Customers are responsible for arranging and paying for return shipping unless otherwise agreed.

  • We recommend using a tracked shipping service.

  • Returned products should be securely packaged to avoid damage in transit.

  • Refunds will be processed once the returned items have been received and assessed in accordance with our Returns & Refunds Policy.

Where a return is required because a product is faulty, damaged, incorrect or otherwise fails to meet applicable consumer guarantees, return arrangements and shipping costs will be handled in accordance with applicable law.

7. Refund Processing

Once an eligible return has been received and approved:

  • Refunds will generally be issued to the original payment method.

  • Refund amounts will reflect the price actually paid after applicable discounts, subject to any adjustments required by law.

  • Processing times may be longer during major promotional periods due to increased order volumes.

  • Banks and payment providers may require additional time for funds to appear in your account.

8. How to Request a Return

To request a return, please contact our customer service team at:

howdy@murchison-hume.com

Please include:

  • Your order number.

  • The product or products you wish to return.

  • The reason for your return request.

Our team will review your enquiry and provide further instructions where necessary.

Please do not send items back without first contacting our customer service team.

During busy promotional periods, customer service response times may be longer than usual. All enquiries will be answered as soon as possible.

9. Additional Information

This policy should be read alongside our standard Returns & Refunds Policy and Sale Terms & Conditions.

Nothing in this policy excludes, restricts or modifies any statutory consumer rights or remedies that cannot lawfully be excluded.

Thank you for shopping with Murchison-Hume.