Shipping & Delivery | Sale Period

Thank you for shopping with Murchison-Hume!

During our seasonal sales and major promotional events, including Black Friday and Cyber Monday, we experience a significantly higher volume of orders than usual.

Our warehouse teams work hard to get your orders on their way as promptly as possible. However, please allow additional time for order processing, dispatch and delivery during busy promotional periods.

We appreciate your patience and understanding.

1. Order Processing & Dispatch

Due to increased order volumes during our sale periods, processing and dispatch times may be longer than usual.

Orders are processed in the order received, subject to stock availability and operational requirements.
Please allow additional time for your order to be picked, packed and dispatched from our warehouse.
Our team will work to dispatch all orders as promptly as possible.
Processing times may vary depending on order volumes and warehouse capacity.
Weekends and public holidays may affect processing and dispatch timeframes.

Please note: Order confirmation does not mean your order has been dispatched.

2. Shipping Confirmation & Tracking

You will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Tracking information is not available while your order is being processed.
Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.
Tracking updates may take some time to appear in the courier's system after dispatch.
Please check your junk or spam folder if you have not received your shipping confirmation email.

We kindly ask that you allow additional time for processing during busy sale periods before contacting our customer service team for tracking updates.

3. Shipping Rates & Free Shipping

Our standard shipping rates and free shipping thresholds apply during promotional periods unless a specific shipping offer is advertised.

Shipping costs are calculated according to the applicable shipping policy and delivery destination.
Free shipping offers may be subject to minimum purchase requirements and geographical restrictions.
Promotional discounts may affect whether an order qualifies for free shipping.
Where a minimum spend applies, eligibility is generally calculated after discounts and before shipping charges.
Any additional free shipping offers advertised during a sale will be subject to their specific promotional conditions.

Your final shipping cost will be displayed at checkout before completing your purchase.

4. Delivery Address Changes

Please double-check your shipping address and contact details before placing your order.

Due to the high volume of orders processed during our promotional events, we cannot guarantee that amendments can be made after an order has been placed.

Customers should ensure their delivery address is complete and accurate before checkout.
Once an order has been processed, we are unable to change the delivery address.
If you notice an error in your shipping details, please email howdy@murchison-hume.com immediately.
While we will do our best to assist before processing begins, address changes cannot be guaranteed.
Once an order has been dispatched, we cannot redirect or amend the delivery address through our normal order process.

If an order is returned to our warehouse due to an incorrect or incomplete address supplied at checkout, additional shipping charges may apply if the customer requests redelivery, subject to applicable law.

5. Delivery Timeframes & Courier Delays

During major promotional events, courier and postal networks may also experience increased parcel volumes.

As a result, delivery may take longer than usual, even after an order has been dispatched.

Please note:

Delivery estimates are provided as a guide and may vary by location and carrier.
Delivery delays may occur during peak shopping periods, public holidays and adverse weather conditions.
We cannot guarantee delivery by a particular date unless expressly agreed.
Courier tracking updates may occasionally be delayed.
Once your order has been dispatched, we recommend checking your tracking link for the latest delivery information.

If your parcel is significantly delayed or tracking has not updated for an extended period, please contact our customer service team for assistance.

6. Christmas Delivery

During Black Friday, Cyber Monday and other end-of-year promotional events, we recommend placing orders as early as possible to allow sufficient time for processing and delivery.

Any advertised Christmas shipping cut-off dates are based on expected warehouse processing times and carrier delivery estimates.

Christmas delivery cannot be guaranteed unless expressly agreed.

We recommend allowing additional time for deliveries during this busy period.

7. Missing, Delayed or Damaged Deliveries

If your parcel appears to be missing, significantly delayed or has arrived damaged, please contact our customer service team.

Email howdy@murchison-hume.com with your order number and a description of the issue.

Where available, please include any relevant tracking information or photographs.

Our team will assist with investigating the issue and arranging an appropriate resolution in accordance with applicable consumer protection laws.

8. Order Changes & Cancellations

Due to increased order processing volumes during our promotional events, orders may move quickly through our warehouse.

If you need to request a change or cancellation, please contact us as soon as possible.
Once an order has been processed, changes to products, quantities or shipping details may no longer be possible.
Delivery address changes cannot be made once an order has been processed.
Cancellation requests cannot be guaranteed once processing has commenced.
Any cancellation or refund rights available under applicable law remain unaffected.

9. Customer Service & Enquiries

During our major sale events, our customer service team may experience a higher volume of enquiries than usual.

As a result, response times may be longer during promotional periods.

All enquiries should be directed to howdy@murchison-hume.com.

Our team will respond to all enquiries as soon as possible.

We appreciate your patience while we work to get your orders on their way.

10. Additional Information

This Sale Shipping & Delivery Policy applies during Murchison-Hume promotional sale periods and should be read alongside our standard Shipping Policy, Sale Terms & Conditions and Sale Returns & Refunds Policy.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under applicable consumer protection laws.