Terms & Conditions | Sale Period

These Sale Terms & Conditions apply to promotional sales, seasonal events and limited-time offers conducted by Murchison-Hume, including Black Friday, Cyber Monday and other promotional events.

All offers are subject to the conditions below, our standard website policies and any additional terms advertised for a specific promotion.

1. Sale Period & Promotional Offers

  • Promotional offers are valid only during the advertised sale period.

  • All promotional sale offers apply to new, eligible orders placed during the advertised promotional period only.

  • Sale discounts cannot be applied retrospectively to orders placed before the promotion commenced or after it has ended.

  • Discounts apply only to eligible products and are subject to availability.

  • Once the promotional event concludes, standard pricing will resume unless otherwise stated.

  • Any exclusions or specific promotional conditions will be communicated through our website or promotional materials.

  • Murchison-Hume may correct genuine promotional or pricing errors, subject to applicable consumer laws.

2. Discounts & Promotional Codes

  • Sale discounts cannot be combined with welcome offers, additional discount codes or other promotional discounts unless expressly stated.

  • Only one promotional discount may apply per order unless otherwise advertised. This does not prevent expressly advertised gifts with purchase or shipping offers from applying alongside a sale discount.

  • Where discounts are automatic, eligible products will reflect the applicable sale price at checkout.

  • Promotional codes must be entered at checkout where required.

  • Discounts cannot be added to completed orders retrospectively.

  • Gift cards, shipping charges and taxes are excluded from percentage-based product discounts unless otherwise stated.

  • Wholesale and trade purchases are excluded from retail promotional offers unless specifically advertised.

3. Product Sets, Subscriptions & Existing Orders

  • Product sets may be included in promotional sales unless specifically excluded.

  • Existing set discounts cannot be combined with additional sale discounts unless expressly advertised.

  • Existing recurring subscription orders, including renewals scheduled during the sale period, are excluded from promotional discounts unless otherwise stated.

  • New subscription purchases are excluded from additional sale discounts unless specifically included in the promotion.

  • Existing subscription discounts and benefits will continue in accordance with the customer's subscription terms.

  • Existing subscribers are welcome to participate in the sale by placing a separate, eligible one-time order.

4. Gifts With Purchase (GWP)

Murchison-Hume may offer complimentary Gifts With Purchase during selected promotional events.

Complimentary gifts may change throughout the sale period based on promotional timing and available inventory.

  • Changing Gifts: Different complimentary gifts may be offered throughout the sale. Each gift is available only during its advertised promotional period.

  • Limited Availability: All gifts are subject to available inventory and offered strictly while stocks last. A gift promotion may conclude early if inventory is exhausted.

  • No Exchanges: Gifts are not interchangeable. Customers cannot request a gift from an earlier or later stage of the sale or exchange their qualifying gift for a different promotional gift.

  • Qualifying Spend: Minimum purchase thresholds may apply. Qualifying spend is calculated after applicable discounts and before shipping charges and taxes, unless otherwise advertised.

  • Gift Redemption: Customers may be required to add the advertised complimentary gift to their cart before completing checkout.

  • Completed Orders: Complimentary gifts cannot be added to completed orders retrospectively where they were not included at checkout.

  • One Gift Per Order: Unless otherwise advertised, only one complimentary gift is available per qualifying order.

  • No Cash Value: Promotional gifts cannot be redeemed for cash, refunded separately or exchanged for alternative products.

  • Returns: For voluntary change-of-mind returns, if the remaining order value falls below the qualifying threshold, the complimentary gift must also be returned.

  • Unavailable Gifts: If an advertised gift becomes unavailable after a qualifying order has been placed, our customer service team will contact the customer regarding an appropriate resolution.

Murchison-Hume may amend or conclude GWP promotions based on inventory availability, subject to applicable consumer laws and commitments already made to customers.

5. Stock Availability

  • All promotional products and gifts are subject to availability, while stocks last.

  • Adding a product to the shopping cart does not reserve inventory.

  • We cannot guarantee that sold-out products will be restocked during the promotional period.

  • Sale prices cannot be carried forward to future purchases made outside the sale period unless expressly advertised.

  • If an item becomes unavailable after an order has been placed, we will contact the customer regarding an appropriate resolution, including a refund where applicable.

6. Order Processing, Shipping & Delivery

Please allow additional time for processing and dispatch during promotional sale periods.

Due to increased order volumes during major promotional events, order processing and dispatch may take longer than usual.

  • Orders will be processed and dispatched as promptly as possible.

  • Please allow additional time for our warehouse team to pack and dispatch your order.

  • Once your order has been dispatched, a shipping confirmation email containing tracking information will be provided.

  • Tracking information is not available while an order is still being processed.

  • Shipping rates and free shipping eligibility are subject to our applicable Shipping Policy and any advertised promotional conditions.

  • Promotional discounts may affect whether an order qualifies for free shipping.

  • Delivery timeframes are estimates and may be affected by increased demand across courier and postal networks.

  • Delivery by a particular date cannot be guaranteed unless expressly agreed.

  • If a parcel is significantly delayed, missing or arrives damaged, please contact our customer service team for assistance.

7. Delivery Address Changes & Order Amendments

Please ensure your shipping address and contact details are correct before completing checkout.

  • Customers are responsible for checking their delivery details and order contents before placing an order.

  • Once an order has been processed, we are unable to change the delivery address.

  • If you notice an error, please contact howdy@murchison-hume.com immediately.

  • While we will do our best to assist before processing begins, address changes cannot be guaranteed.

  • Changes to products, quantities or other order details may not be possible once an order has been processed.

  • Cancellation requests must be made as soon as possible and cannot be guaranteed once processing has commenced.

Nothing in this section limits any rights available under applicable consumer laws.

8. Returns & Refunds

All purchases made during promotional sales remain subject to our standard Returns & Refunds Policy and applicable consumer protection laws.

  • Change-of-mind returns must meet our standard return eligibility requirements.

  • Approved change-of-mind returns are at the customer's return shipping expense unless otherwise agreed.

  • Original shipping charges are generally non-refundable for voluntary change-of-mind returns.

  • Refunds for eligible returned products reflect the discounted purchase price actually paid.

  • Where a discounted product set is partially returned, any voluntary refund may be adjusted to reflect the products retained and the applicable promotional conditions.

  • Where a qualifying purchase is voluntarily returned and no longer meets the GWP threshold, the complimentary gift must also be returned.

  • Approved refunds will be processed in accordance with our standard Returns & Refunds Policy.

We do not offer direct exchanges.

If you would prefer a different product, you must return your original purchase, subject to our return eligibility requirements, and place a new order.

New orders are subject to current pricing and availability. Promotional discounts cannot be carried over to new purchases made after the sale period has ended.

For faulty, damaged or incorrect products, please email howdy@murchison-hume.com with your order number and relevant photographs where available.

We will arrange an appropriate resolution in accordance with applicable consumer protection laws.

9. Customer Service & Enquiries

During busy promotional periods, we experience higher volumes of orders and customer enquiries.

As a result, customer service response times may be longer than usual.

All enquiries should be directed to howdy@murchison-hume.com.

Our customer service team will respond to all enquiries as soon as possible.

We appreciate your patience and understanding during these busy periods.

10. General Conditions

  • Promotional offers apply to eligible retail purchases unless otherwise stated.

  • Offers cannot be redeemed for cash or transferred to another purchase.

  • Murchison-Hume may take reasonable steps to prevent fraudulent transactions or misuse of promotional offers.

  • Promotional offers may be amended or withdrawn where reasonably necessary, subject to applicable laws and existing customer entitlements.

  • Specific promotional conditions advertised for an individual sale apply alongside these general terms.

  • Nothing in these terms excludes or limits any statutory consumer rights or remedies that cannot lawfully be excluded.

For further information, please refer to our Shipping Policy, Returns & Refunds Policy and Sale FAQs.

For all customer enquiries, please contact howdy@murchison-hume.com.